Friends and Family Test Results

 
85% Very Good
11% Good
2% Neither Good Nor Poor
1% Poor
1% Very Poor
0% Don't Know

Patient feedback

Question:

Professional and thorough appointment from the asthma nurse.
Posted on: 06/06/2024

Fully supporting me
Posted on: 06/06/2024

Appointment started on time and completed quickly and competently
Posted on: 06/06/2024

That’s how it was today, easycheck in, very short waiting time, friendly nurse
Posted on: 06/06/2024

Because that is what it is.
Posted on: 05/06/2024

Brilliant. All went smoothly. Thank you
Posted on: 05/06/2024

Lovely nurses
Posted on: 05/06/2024

Because phone call was convenient and I didn't have to wait excessively for the appointment as it was a non- emergency consultation. Reason not very good because had a 2 hour window when I'd be phoned so it limited me to what I could be doing.
Posted on: 04/06/2024

I was treated very well at the surgery very pleased with the treatment that i had
Posted on: 04/06/2024

It was easy to get a face to face appointment to see a Dr. I much prefer that to a telephone conversation. Very reassuring.
Posted on: 04/06/2024

On time not rushed
Posted on: 04/06/2024

Lambourn Surgery is fantastic. All of the team there including reception and pharmacy do an amazing job
Posted on: 01/06/2024

Quick response, quick booking of the appointment and very kind staff
Posted on: 01/06/2024

Easy communication. Extremely helpful.
Posted on: 30/05/2024

Because my appointment was at 4.45 still sat in the waiting area at 5.40 and left so didnt even get my appointment !
Posted on: 30/05/2024

The nurse who did the blood test, was friendly, professional and polite, all my responses will be based on the exceptional experience from the nurse.
Posted on: 29/05/2024

It has served our family well.
Posted on: 26/05/2024

Because I think that they do their best but it can be very difficult to book to to see some doctors
Posted on: 25/05/2024

The practice is well run , all staff are friendly and professional
Posted on: 25/05/2024

Helpful reception staff and Drs who listen
Posted on: 25/05/2024

As always very professional , efficient and friendly
Posted on: 24/05/2024

My appointment was a little late but but i didn’t worry about that, the nurses were kind professional and patient my appointment overall was very good
Posted on: 24/05/2024

GP took time to listen to me and checked issues thoroughly
Posted on: 24/05/2024

On time and great service
Posted on: 23/05/2024

Everyone so friendly and helpful
Posted on: 23/05/2024

All questions answered
Posted on: 23/05/2024

Because I think that the level of care is first class, I also know that compared to other practices you are a step up
Posted on: 22/05/2024

On time and a very friendly nurse. I was back in the car exactly at time my appointment was
Posted on: 22/05/2024

I chose this response because every time I come or make contact with the surgery I get an exceptional service by all!
Posted on: 22/05/2024

Sensible friendly knowledgeable conversation. Blood taken painlessly. After care mentioned. I felt trusted and impressed by the Nurse's expertise.
Posted on: 22/05/2024

Doctor sent my referral straight away and by the time I got home I got an e mail with a hospital appointment amazing service
Posted on: 22/05/2024

Because very one to one care and compassion
Posted on: 22/05/2024

Very friendly and super helpful receptionist. There was a problem with the auto check in so she checked me in with a huge smile. She went above and beyond to help with a couple of questions. The nurse was just lovely. Very caring and put me at ease, talking to me and making sure I was ok before starting the blood test. I wasn't feeling too great. Also, a Care Coordinator had gone above and beyond with a recent referral. All the Drs and staff at this surgery are very caring and we are glad we are under their care.
Posted on: 21/05/2024

Easy, no delay, friendly staff
Posted on: 21/05/2024

Always provides excellent advice, the staff are all incredibly helpful & professional
Posted on: 21/05/2024

Good
Posted on: 21/05/2024

All of the staff and the doctor were very helpful and attentive
Posted on: 18/05/2024

I got a suitable appointment within a reasonable time frame, and the GP was kind and helpful.
Posted on: 18/05/2024

Only a short wait till Being seen. Enjoyed music in waiting room
Posted on: 18/05/2024

Always a fab service
Posted on: 18/05/2024

Always do there job and very pleasant
Posted on: 18/05/2024

They are responsive, caring, and an absolute credit to themselves and the village
Posted on: 18/05/2024

Generally kind and efficient considering the horrendous pressure the NHS is under
Posted on: 17/05/2024

My appointment was on time, I had literally just sat down in the waiting room when I was called. The nurse was very friendly and made me feel completely at ease. She talked me through what she was doing and the whole process was over in minutes. I left five minutes after arriving. Very pleased
Posted on: 17/05/2024

A sense everyone really cares
Posted on: 16/05/2024

I was able to book an appointment very easily. I was seen promptly and the treatment was very thorough and professional.
Posted on: 16/05/2024

So friendly and such good care I have only just come to the practice and am so impressed and pleased I am with the practice
Posted on: 16/05/2024

The staff are all lovely and very helpful, every appointment I’ve had has been organised and on time.
Posted on: 15/05/2024

Quick service and Very friendly staff
Posted on: 15/05/2024

Helpful, friendly and efficient.
Posted on: 15/05/2024

They were very professional and friendly
Posted on: 14/05/2024

Quick response and friendly manner.
Posted on: 14/05/2024

Very Good service.
Posted on: 14/05/2024

My appointment was easy to arrange, it was bang on time and the nurse was super competent and friendly.
Posted on: 14/05/2024

Short waiting time. Efficient staff and conversations friendly and at my level.
Posted on: 11/05/2024

I was seen very quickly (though due to a cancellation) and felt the Dr took my concerns seriously and gave a thorough examination.
Posted on: 11/05/2024

Because everyone at the surgery is friendly and supportive
Posted on: 11/05/2024

Very helpful, friendly and a pleasure to using Lambourn surgery
Posted on: 10/05/2024

Ran very smoothly, from making appointment to attending the appointment.
Posted on: 10/05/2024

Because the receptionist was very helpful and sorted out two appointments for me, one for the next day. The asthma nurse was thorough and reassured me that I can get an appt at short notice if necessary.
Posted on: 10/05/2024

Easy to book an appointment. Friendly nurse that gave me the shingles vaccination
Posted on: 09/05/2024

I was slightly late for my appointment, but all staff were very understanding and accommodating. Very impressed
Posted on: 09/05/2024

Had a little waiting, other than that, everyone was polite, efficient and respectful
Posted on: 09/05/2024

I’d inadvertently run out of a medication, I asked for help & a prescription was dispensed within a few hours,
Posted on: 09/05/2024

Appointment was on time . Nice professional service
Posted on: 08/05/2024

Prompt and attentivevery
Posted on: 08/05/2024

Dr was very helpful and explained everything plus listened
Posted on: 08/05/2024

Because I thought they were very efficient and helpful .
Posted on: 08/05/2024

All the staff looked after and comforted me at all times
Posted on: 08/05/2024

Excellent GP - thorough, kind and helpful. Just one thing though - I could do without the radio blaring away in the waiting room. Very annoying, it used to be quiet and one was able to talk quietly to other patients.
Posted on: 08/05/2024

Every one has been extremely efficient and helpful
Posted on: 08/05/2024

I was looked after extremely well. Could not have been better.
Posted on: 07/05/2024

Very prompt,efficient and welcoming
Posted on: 04/05/2024

Because each time I come to the surgery I find everyone helpful.
Posted on: 04/05/2024

All of the nurses have been very helpful with my infected surgical scar
Posted on: 04/05/2024

Every facet of the surgery is solid, receptionist, pharmacy, nurse, GP. All try their best under sometimes difficult circumstances. A very good service
Posted on: 03/05/2024

From speaking to the lady at reception to seeing a nurse was only 20 minutes. I have seen a doctor and been phoned by doctor and nurse since, checking that i was alright with the medication provided. I have been very happy with the support I have received.
Posted on: 03/05/2024

Everything was perfect. Appointments. Service.
Posted on: 03/05/2024

As always or village is served by an absolutely fantastic team at the surgery.
Posted on: 03/05/2024

Because not late and very professional
Posted on: 02/05/2024

Very nice nurse who asked all the right questions, was very kind and took my blood that was one of the best times it has ever been taken. Well done!
Posted on: 02/05/2024

Very experienced nurse and painless blood test
Posted on: 02/05/2024

Professional and friendly at the same time .
Posted on: 01/05/2024

The nurse I saw was very friendly and helpful and efficient
Posted on: 01/05/2024

Lovely nurse , friendly and helpful
Posted on: 01/05/2024

Quick and efficient
Posted on: 01/05/2024

It was extremely helpful and concise
Posted on: 30/04/2024

Very professional and great feedback
Posted on: 30/04/2024

The doctor was vey polite and thorough in her consultation.
Posted on: 30/04/2024

The service I received was excellent because I was carefully and sensitively looked after. Both the nurse and support provided by the doctor who was called by the nurse provided an excellent examination of my lession and their feedback to me was very reassuring.
Posted on: 30/04/2024

Because it was
Posted on: 28/04/2024

I was seen on time the nurse was brilliant talking about my diabetes in all excellent
Posted on: 28/04/2024

I was very well looked after
Posted on: 27/04/2024

Appointment on time, thoroughly checked over and medication prescribed straight away on the same day
Posted on: 27/04/2024

Because it was
Posted on: 25/04/2024

Service from GPs in particular has been excellent. All staff (nurses, reception etc ) are very good at the practice. The booking system is dire but I appreciate that's not the surgery's fault
Posted on: 25/04/2024

Very happy with professionalism
Posted on: 25/04/2024

It was just bloods, so nothing much to say. I was hoping for more results but they are yet to come: And it sounds as if next time will only call for repeat tests that take weeks to be processed so I'm losing heart rather. But it seems that nothing's cancerous so I 'll be very grateful for that.
Posted on: 24/04/2024

Everyone very friendly and efficient. Always help and do their upmost to help when booking appointments.
Posted on: 24/04/2024

On time, quick and efficient meeting with nurse.
Posted on: 24/04/2024

My appointment was easy to arrange and started on time, didn't feel rushed, and felt very personal and "human".
Posted on: 24/04/2024

On time, friendly, efficient
Posted on: 24/04/2024

Due to the response from my initial call, the way the staff at reception and the doctor all acted. Very professional, and very slick.
Posted on: 24/04/2024

The service i received was just that. Good.
Posted on: 24/04/2024

Quick on time, polite, Gave me more information than expected.
Posted on: 23/04/2024

Fast and friendly service
Posted on: 23/04/2024

Already had one appointment for that day, so when reception rang about makinga second appointment for another procedure they managed to put the 2 together so I didn’t have multiple journeys, both appointments on time and both nurses very pleasant and professional.
Posted on: 23/04/2024

Call happened when arranged. Service was clear and kind. Perfect advice and help.
Posted on: 23/04/2024

Because I always receive the best of care from my GP practice. They personalise it to me and always have full knowledge of my condition. This GP practice has literally saved my life due to their expertise and diligence
Posted on: 23/04/2024

Your service is always excellent with friendly, efficient and professional staff. The best GP practice I have registered with by far, thank you for all you do!
Posted on: 23/04/2024

Because I had two appointments first with the nurse and after with the doctor and she didn't mark me in so i nearly lost my appointment with the doctor
Posted on: 21/04/2024

I felt that they cared about my health and responded accordingly by following up my queries promptly. Have seen an exceptional doctor and nurses and reception staff very helpful.
Posted on: 20/04/2024

Very thorough
Posted on: 20/04/2024

Everything worked as it should. Excellent Dr appointment.
Posted on: 20/04/2024

Pleasant experience
Posted on: 20/04/2024

My first appointment was cancelled without a message or phone call. But my doctor was brilliant and reassuring.
Posted on: 20/04/2024

As always, EXCELLENT, thank you
Posted on: 20/04/2024

Smooth visit, everyone very helpful and professional, giving plenty of time to ensure all questions were asked and answered.
Posted on: 20/04/2024

I have not had any problems, any questions or queries are promptly dealt with
Posted on: 19/04/2024

Appointment was on time and dealt with satisfactorily.
Posted on: 19/04/2024

My appointment was on time and the nurse was very good at taking blood, friendly and efficient.
Posted on: 19/04/2024

Seen promptly. Dr listened to me and responded appropriately.
Posted on: 19/04/2024

I was seen quite quickly and they were very friendly and helpful and supportive and a referral was made like they said they would
Posted on: 19/04/2024

Very friendly and efficient nurse
Posted on: 18/04/2024

Proactive easy to use
Posted on: 18/04/2024

The nurse is very helpful and the staff, thank you May the God bless us.
Posted on: 18/04/2024

Telephone appointment. In the timeset given. Dr sorted my problem. Suggested some things I could do
Posted on: 18/04/2024

Friendly reception staff and efficient, interested and reassuring doctor.
Posted on: 17/04/2024

Very efficient
Posted on: 17/04/2024

Very informative
Posted on: 17/04/2024

Wonderful caring and friendly team. Great communication and rapid appointment.
Posted on: 16/04/2024

The appointment was easy to arrange. The removal of sutures from a minor wound was dealt with in a very professional manner.
Posted on: 16/04/2024

My appointment ran a bit late but overall I was happy with my appointment
Posted on: 16/04/2024

Good interaction from the Doctor who clearly explained my issue.
Posted on: 16/04/2024

The Doctor took time to listen to me and booked me in for some different test .
Posted on: 16/04/2024

Receptionist polite, friendly and helpful. The doctor the same and didn’t rush me she was excellent in every way.
Posted on: 14/04/2024

The Doctor listens to what I’m saying and is very efficient, professional and ultimately very good at what she does.
Posted on: 13/04/2024

Great service
Posted on: 13/04/2024

the surgery is a haven of professionalism, skill, charm and patience for all us lucky enough to need them and their precious services- God bless them all!
Posted on: 12/04/2024

Got an appointment for the next day for my son which was brilliant.
Posted on: 11/04/2024

Ladies at reception were lovely, Saw the nurse who was also lovely. Friendly surgery
Posted on: 11/04/2024

Friendly and professional attitude
Posted on: 10/04/2024

Easy to book appointments, friendly and helpful staff
Posted on: 10/04/2024

Excellent in every respect. Friendly, caring and all questions answered. People tell me we are fortunate to have this surgery team in Lambourn and I can fully appreciate why. Seems expertly managed.
Posted on: 10/04/2024

It took many weeks to get an appointment with a GP so when I arrived for my appointment there were a couple of things I wanted to ask about, because I’m not a regular at the surgery, only to be told I had ten minutes and could only discuss the reason I had gone to the surgery. This made me feel very let down and it was obvious there was absolutely no empathy or duty to me as a patient to ask questions about any worries to this GP. Poor service.
Posted on: 09/04/2024

The nurse was very efficient and friendly and I have always found the Lambourn practice excellent.
Posted on: 09/04/2024

They were so efficient and friendly
Posted on: 09/04/2024

It was really efficient and caring
Posted on: 09/04/2024

Could not wish for a better Doctors Surgery
Posted on: 06/04/2024

Yes it the nurses wear vary good and kind
Posted on: 06/04/2024

The consultation was informative.
Posted on: 06/04/2024

On time, very friendly and did what was needed, remove staples post operation
Posted on: 06/04/2024

The practice always strives to be the best in all facets
Posted on: 05/04/2024

On time and very professional
Posted on: 04/04/2024

Clear communication, easy to book the appointment, all running on time and was in and out and had all follow up appointments booked
Posted on: 04/04/2024

The time you have to wait for Appointment
Posted on: 04/04/2024

Always helped me and the kids when needed
Posted on: 04/04/2024

Fast, pleasant and empathetic service
Posted on: 04/04/2024

Very good at explaining everything procedures, results, what to do next? Very impressed
Posted on: 04/04/2024

Timely, professional, discreet and communicative
Posted on: 03/04/2024

They were helpful and friendly
Posted on: 03/04/2024

Because it is
Posted on: 02/04/2024

Friendly and helpful
Posted on: 30/03/2024

Friendly efficient and caring
Posted on: 29/03/2024

I was seen on time nurse was verty friendly and talkative
Posted on: 29/03/2024

Excellent quality service, lovely staff.
Posted on: 29/03/2024

I called and was given options for an appointment, very efficient and professional, as well as friendly
Posted on: 29/03/2024

Everyone was very helpful, friendly and efficient
Posted on: 29/03/2024

Pleasant staff nice facilities and prompt responses
Posted on: 29/03/2024

The appointment call I was expecting came as at a good time, the problem I have was discussed and hopefully resolved. So all good.
Posted on: 28/03/2024

I had to wait 3 weeks for my appt, wasn’t happy with that, but the overall service was very good, appt was on time, the dr listened and I’m happy with what she said.
Posted on: 28/03/2024

I think we are very lucky in the Lambourn area to have such an experienced and friendly surgery
Posted on: 28/03/2024

I have waited a month for an appointment with the Dr. Was sent email stating it was a phone appointment. Text saying face to face. I phoned to clarify and was told it was a phone appointment. I waited an hour for my phone appointment to then be sent an email saying I had missed my appointment! The soonest I can get another is in three weeks. I hate to complain but seven weeks is upsetting
Posted on: 27/03/2024

Everything they say they do, always notify and chase up, polite and friendly I just wish waiting times were less I think 4weeks for a face to face is too Especially if something sinister is brewing, going back before Covid it two or three days I don’t know if it’s all these adverts on television bombarding us with advise to see our doctor If we feel something is wrong, At the end of the day all these problems are about numbers and government spending It must be so frustrating fighting something out of your control But keep up your your good work
Posted on: 27/03/2024

Everyone is very helpful and understanding.
Posted on: 27/03/2024

Everyone I have spoken to have been more than helpful. Lovely team friendly & always help as much as they are able too.
Posted on: 26/03/2024

Verry pollite and sorted wat i needed promptly
Posted on: 26/03/2024

On time pleasant efficient
Posted on: 26/03/2024

My questions were answered and a plan agreed
Posted on: 26/03/2024

As always the service I receive from the practice is very good
Posted on: 26/03/2024

Always been amazing, very professional and good response times. The best surgery I have been with in years!
Posted on: 26/03/2024

Easy to make appointment, seen on time , professional treatment.
Posted on: 26/03/2024

The nurse was very kind, knowledgeable and helpful.
Posted on: 24/03/2024

Didn’t have to wait too long and Dr was very informative
Posted on: 23/03/2024

As always - attended to my needs bang on time- a blood sample was taken- now awaiting the result
Posted on: 23/03/2024

Prompt appointment to review possible chest infection, thorough exam confirming condition, prescribed antibiotics with clear instructions to contact practice if things didn't improve/worsened
Posted on: 23/03/2024

Simple , friendly and effective. Thankyou!
Posted on: 23/03/2024

I saw the nurse for a blood test and went in on time and was very painless and quick.
Posted on: 22/03/2024

Great experience with knowledgable GP. Was able to discuss a problem which has bothered me for years.
Posted on: 22/03/2024

Had to wait over 30 minutes for a blood test
Posted on: 22/03/2024

They always try their best to get a solution they actually listen to your concerns
Posted on: 22/03/2024

Friendly, efficient staff and my appointment was on time.
Posted on: 22/03/2024

The Doctor was super friendly and very informative.
Posted on: 22/03/2024

Very friendly and painless blood extraction.
Posted on: 21/03/2024

The appointment was on time and the nurse was polite and friendly.
Posted on: 21/03/2024

It would be very good if I didn’t have to wait so long for the phone call one hour either side of the appointment time is Too Long , that’s 3 hours to wait around for a call this time it was almost 2 hours but it could have been 3 and it makes it difficult to plan your day .
Posted on: 21/03/2024

I always feel heard by the staff there and they will always make an effort to get me an appointment as soon as possible
Posted on: 21/03/2024

As all ways . The Experience was really good.
Posted on: 21/03/2024

Because the experience was very good
Posted on: 20/03/2024

Seen on time by practice nurse who conducted ECG. Very reassured by procedure and received some helpful comments on how the data would be processed.
Posted on: 20/03/2024

Did not feel rushed at my appointment , friendly and understanding staff. Very thorough and genuinely feel like they care, would definitely recommend this surgery.
Posted on: 20/03/2024

GP was very good and listened to me
Posted on: 20/03/2024

I generally don’t have an urgent need for an appointment, and I can always get an appointment when I need one.
Posted on: 20/03/2024

As usual lambourn surgery was excellent.All staff(medical and administrative) very friendly and professional.
Posted on: 19/03/2024

Organised further treatments at GWH very efficiently together with a quick appointment for back problems
Posted on: 19/03/2024

On time , very friendly and helpful
Posted on: 19/03/2024

Because all my questions were answered
Posted on: 19/03/2024

Easy to make appointment and at a time that suited me. Easy to check in on arrival and no waiting. Professional & friendly service, explaining as appointment progressed & what happens next.
Posted on: 19/03/2024

Quick & efficient
Posted on: 17/03/2024

I always get well looked after by the doctors, nurses and reception staff at the surgery.
Posted on: 17/03/2024

Quick and efficient, very lovely as I had never had blood taken before, explained everything and put me right at ease!!
Posted on: 16/03/2024

Short waiting times. Do what you say you will. Good approach from all at the practice
Posted on: 16/03/2024

Because the service was very good
Posted on: 16/03/2024

I’ve been struggling with my problem for a couple of weeks with pain getting worse. I was seen quickly and efficiently
Posted on: 16/03/2024

Appointment offered quickly from online enquiry. Appointment very straightforward, GP and practice nurse were lovely.
Posted on: 16/03/2024

My care has been faultless other than on site pharmacy on the two last occasions being unable to fulfill prescription
Posted on: 15/03/2024

Fast efficient service
Posted on: 15/03/2024

Because I thought it was good at keeping an eye on my condition.
Posted on: 15/03/2024

The process was as I would expect.
Posted on: 15/03/2024

Very helpfull
Posted on: 15/03/2024

Appointment was on time. Dr easy to talk to and he explained diagnosis and treatment well. I didn’t feel rushed either. I found the doctor to be very nice.
Posted on: 15/03/2024

Because I did
Posted on: 14/03/2024

I was not kept waiting long. Everyone was very kind and offered help.
Posted on: 14/03/2024

Always excellent service from the team thank you
Posted on: 14/03/2024

Lambourn Surgery and its staff are all excellent.
Posted on: 14/03/2024

I felt comfortable and understood all that was said
Posted on: 14/03/2024

Kind caring, thorough nurse.
Posted on: 13/03/2024

Got reminders, easy check in, only a few minutes wait, explained what was going to happen, answered questions and received a follow up on the questions. Excellent service
Posted on: 13/03/2024

I attended for a blood test. I arrived a couple of minutes late but this did not cause a problem, as the nurse was also slightly delayed. Fortunately, my test was quick and we finished within the allotted timescale.
Posted on: 13/03/2024

Lambourn Surgery is brilliant. Every member of staff is kind caring considerate AND very good at their job. We in Lambourn are so very lucky to have them.
Posted on: 13/03/2024

Very gentle and didn't hurt
Posted on: 13/03/2024

Really useful and helpful telephone call and an agreed way forward.
Posted on: 13/03/2024

Helpful reception staff Phone answered promptly and request fulfilled
Posted on: 13/03/2024

Professional, friendly, knowledgeable
Posted on: 12/03/2024

I always have exceptional treatment at the surgery.
Posted on: 12/03/2024

Went in on time. The clinician was friendly, kind and explained what she was doing and why.
Posted on: 12/03/2024

The doctor took time to discuss all my health issues
Posted on: 12/03/2024

Can get an appointment quickly especially if it is urgent. Very thorough examination followed by good advice or appropriate treatment.
Posted on: 09/03/2024

Brilliant as per usual- lived in many parts of the UK - and without doubt Lambourn Surgery is the best I have experienced
Posted on: 09/03/2024

The flebotamist was very friendly and took great care as it is often difficult to find a vein. No bruises !
Posted on: 09/03/2024

I went in to see doctor on time. The doctor was friendly and very helpful .
Posted on: 09/03/2024

Helped with my health issue
Posted on: 09/03/2024

Because I have always received excellent help and support. Thank you.
Posted on: 08/03/2024

Very helpful pharmacist
Posted on: 08/03/2024