We like to encourage our patients to inform us of any additional needs that we can support them with regarding accessibility and communication with the surgery.

We have listened to previous comments in the Friends and Family Test resulting in patients now having the choice of using the online form to start a consultation or phoning the surgery to speak to our team of Care Navigators.

We do try to keep appointments running on time, but sometimes delays are outside of our control. The clinical team work hard to keep to the allocated time they have with each patient. What can help, is to explain to the care navigator if you have more than one problem you would like to discuss. They can then book a longer appointment with the doctor to give you the time you need.

In the event of an emergency a doctor or nurse may be called into another appointment to assist a colleague which will inevitably result in unavoidable delays.

This is constantly being reviewed and we are working hard to reduce the wait time for a routine appointment to 2 weeks maximum.

Patients can request a face-to-face appointment if preferred. Telephone appointments remain in place so patients can access healthcare support from the comfort of their own home rather than having to come to the surgery. They also give more flexibility to patients who are out of the area during surgery opening hours.

At Lambourn Surgery we do offer late appointments at least one evening each week and we are open one Saturday morning each month.

We work with Hungerford and Kintbury & Woolton Hill practices to increase the availability of appointments in the local area during evenings and at weekends. Appointments are available between 18:30-20:00 Monday to Friday and Saturday mornings, meaning you could be offered an appointment at another local practice.

We do try to keep appointments running on time, but sometimes delays are outside of our control. The clinical team work hard to keep to the allocated time they have with each patient. What can help, is to explain to the care navigator if you have more than one problem you would like to discuss. They can then book a longer appointment with the doctor to give you the time you need.

We allow 15 minutes for each appointment, which is enough to discuss one query or concern a patient has. A double appointment can be requested if there is more than one concern a patient would like to discuss.

Unfortunately, technology does let us down at times and we try to resolve any issues as soon as we can. We would ask if you noticed a problem that you let our Care Navigators know.

Once an appointment has finished each patient will be advised when their results will be available. At Lambourn Surgery we carry out between 120 and 150 blood test each week meaning we are unable to contact every patient with their results. We would recommend accessing your results online or calling the surgery after 2pm. If your doctor has any concerns with your results they will ensure you have been contacted.

We have recently updated our website to make it easier for patients. We would welcome any feedback you have on this.