• Contact us via eConsult
• Contact us using the NHS App (smart phone / tablet) or via your desktop
• Contact us using SystmOnline

If you have a non-medical enquiry and need to contact us please use our secure online form

If your Doctor has referred you to a Specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system. It’s fast, convenient and secure.

• The Manage Your Referral website is easy for patients to use. It allows you to book, check, change and cancel your appointments online
• Patients can take control and book their own appointment on a convenient date and time and at their preferred hospital or Clinic if there is a choice
• You do not need to contact the Practice to find out what is happening with your appointment

You will normally receive a letter from us within 2 weeks giving details of how to book your appointment and any passwords you may need. If you have not heard anything from us , or the hospital or service, please call the surgery on 01488 72299 or use the non-medical enquiries Contact Form

To track your e-Referral you will need the following details to log into the e-Referral website:

• Your date of birth
• Reference number – this will be on the first page of your letter
• Password – this will be on the second page of your letter

Track an e-Referral: Log in to manage your referral

You can also phone the NHS e-Referral Service line on 0345 608 8888 (open Monday to Friday, 8am to 8pm, and on weekends and bank holidays from 8am to 4pm).

If you have received your appointment but need to make changes or want to check the progress please use the My Planned Care website

My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.

This site is updated weekly and can be viewed by anyone, which means you, your family or carer as well as your NHS team can all see the latest information.

Your hospital team will be in touch with you as soon as they can. If you are looking for an update, please check this website before contacting your hospital or GP.

Visit the West Berkshire Council website

This includes a timetable and a journey planner as well as much more information on the services they provide.

South Central Ambulance Service (SCAS)

SCAS operates the non-emergency Patient Transport Service (PTS) in Berkshire, Buckinghamshire, Hampshire and Oxfordshire providing transport for people who are unable to use public or other transport due to their medical condition, and include those who are:

• attending hospital outpatient clinics
• being admitted to or discharged from hospital wards
• needing life-saving treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment.

To book your own transport; please ring the patient eligibility line on: 0300 100 0015, choose option 1. If you have booked transport and find you no longer require it, please cancel it to ensure this place can be offered to someone else by ringing the patient cancellation line on: 0300 790 0143.

The Patient Transport Service Contact Centre is open 7am to 7pm. Visit the website here

Visit our Self Help Health Zone

Visit the NHS website to find your nearest pharmacy

Find Urgent Care Services

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Find Accident & Emergency services

Visit our appointments page for further information

The simplest way to request a repeat prescription is to do it online.

Order your repeat prescriptions via our online platforms

Please use our online form to submit your medication query.

The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice quarterly to provide a forum for discussion about the practice. For more information, please see our Patient Group pages.

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